Behavioral Health
CARE Court Implementation (California Behavioral Health)
Challenge: Counties must coordinate civil court, behavioral health, housing, and case management agencies under strict timelines, demanding reporting requirements, and evolving protocols.
Solution: Conduit enables counties to operationalize CARE Court workflows — from petitions to hearings to care plan follow-up — using configurable task flows, real-time dashboards, and structured reporting.
Value Delivered: Faster implementation, rapid adaptation to changing requirements, reduced staff burden, automated state reporting, and easier onboarding to address workforce turnover.
Behavioral Healthcare Effectiveness Data and Information Set (California HEDIS)
Challenge: California counties are now required to report on behavioral health performance using the Behavioral Healthcare Effectiveness Data and Information Set (HEDIS), including Drug Medi-Cal Organized Delivery System (DMC-ODS) and Mental Health Plan (MHP) measures. These metrics will be used to evaluate county performance — yet they are typically calculated only once a year, far too late to inform timely action. Meeting these expectations requires real-time visibility, coordinated action across agencies, and the ability to adjust service delivery proactively.
Solution: Conduit enables counties to design and deploy operational workflows that directly impact key performance measures. By embedding metric-aligned processes into daily operations and providing real-time dashboards, Conduit makes it possible to monitor progress continuously, coordinate care across teams, and act on early signals before annual reporting is due.
Value: Counties can shift from retrospective reporting to proactive performance management. With Conduit, they reduce manual tracking, improve accountability, and deliver services that stay aligned with evolving standards — all while meeting state requirements with greater speed, accuracy, and confidence.
California’s Behavioral Health Initiatives
Challenge: California’s behavioral health landscape is evolving rapidly, with initiatives such as Behavioral Health Integration (BHI), the Behavioral Health Services Act (BHSA), Enhanced Care Management (ECM), Community Services and Supports (CSS), and SB 43 introducing new care models, funding structures, and accountability measures. Each program demands extensive cross-agency coordination, rigorous reporting, and adaptability to shifting standards. Counties often grapple with fragmented systems, manual processes, and workforce constraints, making it difficult to meet these complex requirements effectively.
Solution: Conduit offers a unified, no-code platform that empowers counties to design, deploy, and manage integrated workflows across diverse behavioral health programs. By facilitating real-time collaboration among providers, automating data collection aligned with program metrics, and enabling seamless integration with existing systems, Conduit streamlines operations and enhances responsiveness to policy changes.
Value: With Conduit, counties can proactively manage compliance, reduce administrative burdens, and improve service delivery across initiatives. The platform supports timely reporting, fosters inter-agency collaboration, and enhances the capacity to adapt to evolving requirements, ultimately leading to better outcomes for communities and more efficient use of resources.
Healthcare Delivery
Proactive Management of Provider-Influenceable HEDIS Measures
Challenge: Many high-stakes HEDIS measures — such as Cardiac Rehabilitation (CRE), Eye Exams for Diabetics (EED), Kidney Health Evaluations (KED), and Immunizations (CIS-E, IMA-E) — are only reviewed at the end of the year, long after the opportunity to intervene has passed. Providers often lack real-time insight into patient gaps in care and struggle with coordination across clinics, health systems, or community partners. This reactive approach results in missed care opportunities, lower quality scores, and avoidable compliance risks.
Solution: Service Thinking’s data analytics, combined with Conduit’s no-code workflow platform, enables a proactive strategy. We identify patients who are due for key interventions and automatically deploy workflows that route tasks to the right staff — from care managers and outreach coordinators to clinical teams. These workflows ensure timely outreach, appointment scheduling, documentation, and follow-up. For measures listed above and others like prenatal/postpartum care (PCP), well-child visits (W30, WCV), or osteoporosis screening (OSW), Conduit provides the coordination and automation that standard systems don’t.
Value: Health systems and provider networks can act on quality goals throughout the year — not after it’s too late. This means higher scores on provider-influenceable measures, stronger patient engagement, and more efficient use of staff time. With Conduit, performance improvement becomes a continuous, embedded process — not a retrospective scramble.
Streamlining Hospital Discharge Through Coordinated Workflows
Challenge: Hospital discharges often require tight coordination among physicians, nurses, case managers, social workers, and external partners such as SNFs, home health providers, or behavioral health teams. When this coordination breaks down or lacks visibility, discharge delays occur — leading to longer inpatient stays, bed shortages, frustrated staff, and bottlenecks across the hospital. Traditional EHRs are not built to manage this type of cross-functional workflow, especially when real-time communication and task tracking are essential.
Solution: Conduit overlays intelligent workflows on top of existing EHR systems, enabling coordinated discharge planning without replacing core infrastructure. It routes tasks based on patient status, tracks completion across departments, and integrates with communication tools already in use. Because Conduit operates inside the secure hospital IT environment with role-based access controls, teams can safely collaborate in real time while maintaining compliance.
Value: Hospitals gain greater visibility into discharge readiness, reduce length of stay, and improve throughput — without burdening clinical or IT teams. With Conduit, discharge planning becomes a structured, accountable process that adapts to the complexity of each patient’s needs and mobilizes the right resources at the right time.