Conduit

Designed for Complexity, Built for ease

Operations App

Where Work Happens

The Operations App is where frontline work gets done. It delivers each staff member a personalized task list, organized by priority and customer, with all the context needed to complete each task efficiently. As work is completed, customers automatically advance to the next stage in their process, and new tasks are routed to the appropriate team member — all driven by the underlying workflow logic. The app ensures consistency, reduces manual coordination, and keeps complex service delivery moving smoothly.

For Staff:

  • Prioritized task lists organized by customer

  • All relevant context at your fingertips

  • Built-in team collaboration tools

  • Easy document access and management

  • Seamless integration with systems like EHRs

For Supervisors:

  • Automated customer progression

  • Workflow-driven task creation and routing

  • Role-based task assignment

  • Supervisor tools for seamless workload redistribution

  • Quick onboarding

Dashboards

Real Time Bird’s Eye View

Dashboards provide real-time visibility into operations for supervisors, managers, and quality teams. They show the status of each customer journey, staff workloads, and performance relative to goals — all updated automatically as work progresses. With built-in reporting and visual summaries, dashboards support operational oversight, workload management, and compliance reporting to state agencies and other oversight bodies.

For Staff:

  • Clear view of workload over time

  • Visibility into task due dates and upcoming deadlines

  • Support for planning and prioritizing daily work

  • Early alerts to prevent missed steps or delays

For Supervisors and Manager

  • Real-time visibility into customer status

  • Clear view of staff workloads and task distribution

  • Performance tracking against defined goals

  • Automated reporting for oversight and complaince

Conduit’s no-code authoring tool lets domain experts, staff and managers design and adapt complex workflows through a visual interface — no programming required. Users can build processes that include branching logic, conditional rules, and role-based flows, supporting everything from robotic process automation to human-in-the-loop systems that depend on professional judgment. Workflows can be created collaboratively and easily integrated with enterprise systems, EHRs, and communication tools like email, ensuring alignment across operations and IT infrastructure. Once published, these workflows directly power the Operations App and Dashboards, guiding daily tasks, routing work, and advancing customer journeys in real time.

For Domain Experts and Managers:

  • Process design ownership

  • Rapid deployment of workflows based on documented protocols

  • Visibility into how workflows are configured and deployed

  • Ability to review, refine and approve workflows before launch

  • Fidelity to original process intent during implementation

No Code Authoring

The Engine Behind The System

For Quality Improvement Teams and Supervisors:

  • Direct authoring of workflows through a visual interface

  • Collaborative workflow design across roles and departments

  • Iterative testing and refinement of process flows

  • Real-time alignment of workflows with evolving policies and practices

  • Faster turnaround from process design to frontline implementation

For IT Teams:

  • Reduced workload through no-code configuration by non-technical users

  • Secure integration with EHRs, enterprise systems, and communication tools

  • Built-in role-based access controls and data governance

  • Minimal disruption to existing infrastructure

  • Scalable architecture aligned with IT standards and security protocols

Library

Repository and Sandbox

The Library provides a centralized collection of workflows for different programs and processes, making it easy to reuse, adapt, or build on existing designs without starting from scratch. Users can tailor workflows to fit their local needs and test them safely in the Sandbox environment before publishing them to the live system — ensuring accuracy, alignment, and confidence in every deployment.

For Domain Experts and Managers:

  • Access to alternative workflow designs

  • Visibility into peer and system-wide practices

  • Reference library for program-specific workflows

  • Faster onboarding for new staff and initiatives

  • Reduced training time through standardized flows

  • Accelerated creation of new workflows

For QI Teams and Supervisors

  • Access to alternative workflow designs

  • Reference library of validated process templates

  • Faster onboarding for new programs and staff

  • Streamlined training through standardized workflows

  • Accelerated workflow creation and modification

  • Consistency across teams and service sites