| Workflow Customization |
No-code interface; customizable by operations teams without IT |
Requires IT tools like SmartTools and SmartForms |
Requires vendor or technical support for most changes |
| Ease of Changes |
Fast, user-driven updates |
IT-driven changes; longer lead times |
Requires technical knowledge and coordination |
| IT Dependency |
Minimal |
High |
High |
| Deployment Speed |
Days |
Weeks to months |
Weeks to months |
| Cross-Team Coordination |
Designed for real-time, cross-role coordination |
Limited; often siloed |
Possible but requires custom setup |
| Integration |
Seamless with EHRs, email, and enterprise systems |
Standard integrations; often need custom work |
Standard integrations; setup can be complex |
| Security & Access Control |
Operates within secure environments; role-based controls |
Meets standards; depends on configuration |
Meets standards; ongoing governance required |
